Right-click on AQ3D folder and choose “Compress” option Paste: ~/Library/Logs/Artix Entertainment, LLC/ On the Finder menu bar, click ‘ Go ’ and select ‘ Go to Folder… ’ /Users/YourUserName/Library/Logs/DiagnosticReports/.Here is how you can find your crash log for Mac: Find the files named "crash.dmp", "error.log", and "output_log.txt".There will be a dated folder created for each crash the folder will contain both the crash log AND the output log for that session.Go to C:\Users\username\AppData\Local\Temp\Artix Entertainment, LLC\AQ3D\Crashes.Here is how to find your crash log for PC/Windows: Show hidden folders by changing the configuration. Please note: the AppData folder may be hidden by default. Find the file named " Player.log " and “ Player-prev.log ”.C:\Users\username\AppData\LocalLow\Artix Entertainment, LLC\AQ3D.If you still can’t find your log, try to manually going to the following directory: Right-click on AQ3D folder and choose “Compress to ZIP file” option.Paste: %APPDATA%\.\LocalLow\Artix Entertainment, LLC\.Open the Run command or press the Windows Logo Key R.Here is how you can find your Player Log for PC/Windows: The Player log is automatically logged once you try to login to the game and it 'crashes' where you can't login to a server or a similar issue happens. If none of these troubleshooting options fix the issue, the developers may need access to your crash/player log files so they can investigate further. Only clear cache if directed by the Artix Support Team when communicating with them. PLEASE NOTE: DO NOT clear the game's cache, this actually can cause more issues. Are you playing the game using a desktop shortcut and not the Steam client? - We only support playing the game using the Steam client, playing any other way can cause issues.If you are also having an issue playing via a mobile device, here is our Help Page for more troubleshooting options. Are you able to play the game successfully on a mobile device? - This is to make sure the issue is with Steam, not the game.Can you play other games on Steam normally? - This is to make sure the issue is just with our game and not Steam.You can also try lowering the game's graphic settings. Have you updated your graphics drivers? - Some specific laptops/desktops do not have up to date graphics drivers that can cause issues.You can also be blocked if you are blocked from other online servers, social media, etc you use. Other programs that can block our game are anti-virus software, firewalls, specific router configurations, and other programs or modifications to your network, computer or router. Is something on your end blocking the game? - it is possible that your Internet Service Provider is blocking our game for some reason, and you can contact them directly can help resolve this issue.If your ping is consistently bad for two seconds, you will see a message that says 'poor connection.' You can let Artix Support know your ping value for further investigation. You can also run a Google speed test or you can review the Latency Meter where you can check your connection. If you are playing somewhere with restricted internet access (school, library, cafe, etc), this may affect your connection. Have you checked your Internet connection? - You must play our game using a stable Internet connection.Have you tried uninstalling/reinstalling Steam? - Sometimes Steam just needs a fresh install.Have you tried uninstalling/reinstalling the game? - Sometimes this fixes issues with new updates.Have you restarted Steam? - This can help resolve issues updating the game or receiving an update.Have you cleared Steam's download cache? - Please go to the Steam settings, click Downloads and then Clear Download Cache.Have you updated to the latest version/patch? - Read the Design Notes for more information.Have you checked the Login Problems help page? - Check it here!.Please read through and try these troubleshooting options: If you are having a technical issue with the game using Steam, where you cannot login due to crashing, disconnections, etc, we have several options you can try to fix the issue:
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